Business
Services FAQ's
Select one of the topics below to jump to that question.
Q: Once I have sent in my registration information, what is the process?
A: Once we have received your registration form and membership fee, we will call you with your client number. When you need a sitter, call SalemSitters at 659-7806. If you reach our voicemail, please leave your name, client number, date of sit and the beginning and ending times for your sit. You may also e-mail your sitting request to us at SalemSitters@hotmail.com. Please include all the information listed above. Most sitters like to know how long the sits are and some sitters do more than one sit a day.
back to top
Q: How much notice do you require to find a sitter? When do you confirm the sitter?
A: Giving us advanced
notice increases your chances of getting a sitter. We do experience
high activity periods where all sitters are on assignment.
We will let you know if that is the case when we receive your
request. We do fill many same day and day before sit requests.
We will generally confirm that you have a sitter 1-2 days prior
to your sit request even if you give 1-3 weeks notice. If you
need to know sooner, please let us know, but no news is good
news. If we think we are going to have a problem with your
time, we will call and ask if your sit is flexible. back
to top
Q: What is your Cancellation Policy?
A. Beginning January 1, 2006 the
policy will be as follows:
* The client will be charged $3.00 in addition
to the full placement fee for cancelling a sitting appointment
WITHOUT sitter Confirmation.
* The client will be charged $5.00 in addition to the full
placement fee WITH sitter confirmation
* The client will be charged $5.00 in addition to the full
placement fee and one hour of the babysitters rate if the
cancellation occurs within 3 hours of a scheduled sitting
assignment.
back
to top
Q: If I am on the waiting list what are my chances of getting a sitter?
A. When we put you on a waiting
list, it is so that you are aware that we are busier than normal.
We are usually able to fill some or all of the sits on the waiting
list and we will let you know as soon as we fill your sit. You
can avoid the waiting list by contacting us 2 to 4 days before
you need a sitter. back
to top
Q: Why is our client # so important?
A. We
work with several families, businesses & organizations, that
have similar names. It is very important that you give
us your client number when requesting a sitter. We also
have families where the parents have different last names. Your
client number is best way to identify you. If you don’t
know your client number, call us and will tell you. Your
client number is listed on your monthly invoice. It is
the first three digits listed in the Invoice Number box on your
billing statement. back
to top
Q: Can you provide us
with the same sitter every week?
A. We have
many families and organizations who same sitter(s) on a weekly
basis. If you would like to find 1 sitter please let us know
your days and times. We highly suggest trying a few different
sitters first before you settle on one sitter. Remember 90%
of our sitters are college, grad, PA and medical students and
their school schedules change quarterly. The only service we
cannot provide is Monday through Friday 9:00 a.m. to 5:00 p.m.
nanny positions. back
to top
Q: How do you find your
sitters and what is your hiring process?
A. Almost
95% of our new sitters are referrals from our current sitters.
We interview each potential sitter personally and perform extensive
background checks, contact references and review previous employment
records. Our sitters also go through a detailed
orientation and training process. All sitters have been CPR and First aid Certified and have current TB test results. Many of our sitters have been taken the SIDS training course and have been trained in sexual abuse detection.
Many sitters accept assignments based on the length of the job and they need to be compensated for the full time booked.
back
to top
Q: Can I request a specific
sitter?
A. Yes!
If you find a sitter you really like, please let us know when
you are scheduling your sitting appointment that you would
like us to check with a certain sitter. We can’t
guarantee she’ll be available but we will always start
with your request. back
to top
Q: If we end before
our before our requested time do we have to pay for the whole
sit.
A. Yes!
You are required to pay the sitter for the full time you booked
the sitting appointment. If you schedule a sitting
request for 6:00 p.m. until 9:00 p.m. and are complete with you
meeting at 8:00 p.m., the sitter must be paid for the full 3
hours. Many sitter take sits based on the length of the
job and they need to be compensated for the full time booked. back
to top
Q: Can I contact the sitters directly?
A. No, all sitting appointments must be scheduled through the SalemSitters office. Additionally, you are required to call our office if you need to cancel a sitting appointment or change any details such as day, date or time of a specific appointment. If you attempt to schedule a sit directly with the sitter you will be charged a $50 fee per incident. We are open Monday through Friday, 9:00 a.m. until 5:00 p.m. and we check e-mail periodically on Saturday and Sunday. All scheduling issues and questions must come through our business office. back
to top
|
